NOTICE DATE:  March 20, 2008

NOTICE TYPE:  R-B031908-02 - FINAL - Outage - Retail

CLASSIFICATION:  Public

SHORT DESCRIPTION:  The service outage of MarkeTrak API and Texas Market
Link (TML) was caused by the Enterprise Application Integration (EAI)
application going offline.  

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   March 19, 2008 from 1:15 PM to 2:29 PM.

LONG DESCRIPTION:  Due to the Enterprise Application Integration (EAI)
application going offline, ERCOT experienced a MarkeTrak API and TML
application outage on Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM.
This will be the final notice for this issue.    

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list:  http://lists.ercot.com <http://lists.ercot.com/> 

JA/DG

 

________________________________

From: ERCOT Client Relations 
Sent: Wednesday, March 19, 2008 5:05 PM
To: [log in to unmask];
[log in to unmask]
Cc: [log in to unmask]; [log in to unmask];
[log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-B031908-01 Outage - Retail

 

NOTICE DATE:  March 19, 2008

NOTICE TYPE:  R-B031908-01 Outage - Retail

CLASSIFICATION:  Public

SHORT DESCRIPTION:  MarkeTrak API and Texas Market Link (TML)
experienced a service outage.   

INTENDED AUDIENCE:  CRs and TDSPs

DAY AFFECTED:   March 19, 2008 from 1:15 PM to 2:29 PM.

LONG DESCRIPTION:  Wednesday, March 19, 2008 from 1:15 PM to 2:30 PM
ERCOT's MarkeTrak API and the TML application experienced an outage due
to the Enterprise Application Integration (EAI) application going
offline.  The following functionalities were impacted:

*	TML Transaction Services (Customer Switching via TML and Query
ESIID Transaction)
*	MarkeTrak bulk submit process
*	MarkeTrak Registration System related components 

ERCOT is researching the issue and will provide additional information
as it becomes available.  

CONTACT:  If you have any questions, please contact your ERCOT Account
Manager. You may also call the general ERCOT Client Services phone
number at (512) 248-3900 or contact ERCOT Client Services via e-mail at
[log in to unmask] <BLOCKED::mailto:[log in to unmask]> .

If you are receiving e-mail from an ERCOT distribution list that you no
longer wish to receive, please follow this link in order to unsubscribe
from this list:  http://lists.ercot.com <http://lists.ercot.com/> 

DP/