***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. ***** NOTICE DATE: February 14, 2017 NOTICE TYPE: R-A090215-08 Education/Training SHORT DESCRIPTION: Additional web-based MarkeTrak Application Training Module available – Email Functionality INTENDED AUDIENCE: Competitive Retailers and Transmission Distribution Service Providers DAY AFFECTED: February 14, 2017 LONG DESCRIPTION: ERCOT and the Retail Market Training Task Force (RMTTF) announce the addition of the Email Functionality<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_learnerconnection_Security_Logon.aspx-3FStartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTK&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=KYMNc-Z_AKEinu9Wfmhor1y1Wj-NlUnYj2DR2YzlUHg&e= > module to the web-based MarkeTrak Application Training Course currently under development. Market Participants can access the Email Functionality<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_learnerconnection_Security_Logon.aspx-3FStartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTK&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=KYMNc-Z_AKEinu9Wfmhor1y1Wj-NlUnYj2DR2YzlUHg&e= > module and the previous modules of the MarkeTrak Application Training Course through ERCOT’s Learning Management System (LMS)<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Security_Logon.aspx&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=7ARtIK2lcZmpjHAG402HusvfWRT45TkVoWjr_T71jrs&e= > using the links provided below: 1. Overview<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTA&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=7gErN0ZjcgFuvurbTysEDQi1_ne9d2L0cKeXIy1Rss8&e= > 2. Inadvertent Gaining and Losing Subtypes<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTB&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=Ty5igien011I6Z_p_bpLOaRTZN8tYXuFq0y6wSd3yYQ&e= > 3. Switch Hold Removal<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTC&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=aQNoFse4DS3y-SqmPZaOtM0SdL08QP29c_7Ksi-cN2g&e= > 4. Cancel With Approval / Cancel Without Approval<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTD&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=OPf8-n_47JOag0tS-US9V0t3BMWHnlBdYzLNUT6ndPw&e= > 5. Usage/Billing Disputes<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTE&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=CUvxucSEXn7e0GUeJoLsZAJBC5Ck_mv_b_DGnbykwH0&e= > 6. Additional Day-To-Day Subtypes<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTF&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=TNvUdNrgfbZqlIPsSSbN5WDU381JrIhFcCHAbcnn7yc&e= > 7. Bulk Insert<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTG&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=tKvViHe86coOCa-b8znu9uan6AZvvecWRh_w4k0cXGo&e= > 8. Admin Functionality<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTH&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=pRzrsCUe40gWemK8mmgSB0TFTnd0VXoNiY55uLZPDH8&e= > 9. DEV LSE Subtypes<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTI&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=AMnkfnDm0RJottDPqz2ZlflUPxiJ8kiTi2A0cKPMTAQ&e= > 10. DEV Non-LSE Subtypes<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTJ&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=1IzdrzKfFC07HOU2-hRvs2CZy-xUz9GT4DB_frILHc4&e= > 11. Email Functionality<https://urldefense.proofpoint.com/v2/url?u=https-3A__www2.virtualtrainingassistant.com_Ercot_LearnerConnection_Menu71.aspx-3F-26Page-3D-26StartPage-3Dcrsedesc-26Continue-3DcCrseSearch-26Site-3D00-26Area-3DWBT-26Subj-3DRTL-26Crse-3DMTK&d=DwIF-g&c=trp9rTvIdyEWh1VWB5x8_2JiPaB5oGZOtWPDws2_VoY&r=IyG-s8ZFWZt_OSv0vBtl3vUIjfBiCoPonLdhppygvio&m=3CSupgroYWmiAfWpHNxlMlv4vlhNIkq74CZj0a4klQg&s=Vbc4iDBWCn6RSoX8xHIr6Tq5ScdFwLNy8EcQ_nxXGZU&e= > Additional modules will be added in the coming months. ADDITIONAL INFORMATION: ERCOT offers a variety of instructor-led and web-based training courses to Market Participants. You can review the list of market training courses currently offered by ERCOT on the Training<http://www.ercot.com/services/training/> page of the ERCOT website. You can also review the schedule and location of each course as well as sign-up for any course being offered. To register in any of the instructor-led training courses, select the course you are interested in and use the “Sign up” link on the “Schedule/Registration” tab. To access any of the web-based training courses, select the course you are interested in and use the “Launch” link on the “Schedule/Registration” tab. CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>. If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com. mm