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Subject:	R-A020410-02 FINAL: Outage - Retail Processing
From:	ERCOT Client Relations <[log in to unmask]>
Date:	Thu, 4 Feb 2010 15:03:26 -0600
Content-Type:	multipart/alternative
Parts/Attachments:	text/plain (2419 bytes) , text/html (11 kB)

NOTICE DATE:  February 4, 2010
NOTICE TYPE:  R-A020410-02 FINAL: Outage - Retail Processing
CLASSIFICATION:  CRs and TDSPs
SHORT DESCRIPTION:  ERCOT experienced an outage of the Electronic Data Interchange (EDI) file server from 10:58 PM to 11:32 PM on Wednesday, February 3, 2010.
DAY AFFECTED:  February 3, 2010 from 10:58 PM to 11:32 PM
LONG DESCRIPTION:  ERCOT experienced an outage of the Electronic Data Interchange (EDI) file server from 10:58 PM to 11:32 PM on Wednesday, February 3, 2010.  This outage was the result of an internal database error.
ERCOT's retail transaction processing servers are now functioning normally.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>
DP/JR

From: ERCOT Client Relations
Sent: Thursday, February 04, 2010 8:50 AM
To: [log in to unmask]; [log in to unmask]; [log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; [log in to unmask]; [log in to unmask]; 1 ERCOT Client Service Reps
Subject: R-A020410-01 Retail Processing

NOTICE DATE:  February 4, 2010
NOTICE TYPE:  R-A020410-01 INITIAL: Outage - Retail Processing
INTENDED AUDIENCE:  CRs and TDSPs
DAY AFFECTED:  February 3, 2010 from 10:58 PM to 11:32 PM
DESCRIPTION:  ERCOT experienced an outage of the EDI server on February 3, 2010 from 10:58 PM to 11:32 PM.
At this time, all ERCOT Retail Transaction processing has been restored.
Additional information will be provided as it becomes available.
CONTACT:  If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via e-mail at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving e-mail from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com<http://lists.ercot.com/>.
 DP/JR

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