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Wed, 2 May 2018 16:26:08 +0000 |
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***** EXTERNAL email. Please be cautious and evaluate before you click on links, open attachments, or provide credentials. *****
NOTICE DATE: May 2, 2018
NOTICE TYPE: R-A050218-01 Retail
SHORT DESCRIPTION: Retail transaction processing issue
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: May 1, 2018 2:36 p.m. to May 2, 2018 10:55 a.m.
LONG DESCRIPTION: ERCOT experienced an issue impacting inbound retail transaction processing from Centerpoint Energy and Oncor Electric Delivery Company LLC (Oncor) starting at 2:36 p.m. on May 1, 2018.
No data was lost and backlogs have largely cleared or are clearing as expected.
Root cause investigation is underway.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
sa
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