NOTICE DATE: March 6, 2015
NOTICE TYPE: R-A030515-03 Retail Processing
SHORT DESCRIPTION: System issue resulting in impacts to market facing applications
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: Thursday, March 5, 2015 from 14:15 through 17:05
LONG DESCRIPTION: ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50. As a result the following market facing systems were unavailable or not performing as expected:
* Find Transaction
* Find ESIID
* MarkeTrak
* MPIM
In addition,
* Retail transaction processing was degraded from 14:15 until 17:05, impacting 3,685 transactions.
* At 17:05 transactions began processing normally and the backlog was cleared at 17:25.
No Market Participant action is required.
ADDITIONAL INFORMATION: Root cause was a system communication issue. Detailed root cause analysis is still underway.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
________________________________________________________________
NOTICE DATE: March 6, 2015
NOTICE TYPE: R-A030515-02 Retail Processing
SHORT DESCRIPTION: Follow-up Retail Market Call scheduled
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: March 6, 2015, 3:00 pm
LONG DESCRIPTION: ERCOT will hold a follow-up conference call to update Market Participants on the system issue resulting in a delay in transaction processing and other Retail functions being unavailable yesterday afternoon. The conference call will be held at 3:00 pm CST Friday, March 6, 2015.
A total of 3,685 transactions were impacted. No Market Participant action is required.
Root cause was a system communication issue. Detailed root cause analysis is still underway.
ADDITIONAL INFORMATION: Please use the conference call information below:
Toll Free Number: 1.888.894.0587
Participant Passcode: 691650
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
________________________________________________________________
NOTICE DATE: March 5, 2015
NOTICE TYPE: R-A030515-01 Retail Processing
SHORT DESCRIPTION: System issue resulting in impacts to market facing applications
INTENDED AUDIENCE: CRs and TDSPs
DAY AFFECTED: Thursday, March 5, 2015 from 14:15 through 14:50
LONG DESCRIPTION: ERCOT experienced a system issue on March 5, 2015, from 14:15 through 14:50. As a result the following market facing systems were unavailable or not performing as expected:
* Retail transaction processing was delayed
* Find Transaction
* Find ESIID
* MarkeTrak
* MPIM
ADDITIONAL INFORMATION: The backlog of Retail transactions that resulted was caught up at 17:25.
Root cause is under investigation.
Impacted transaction volumes will be included in a follow-up Market Notice.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at [log in to unmask]<mailto:[log in to unmask]>.
If you are receiving email from an ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.
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